Gemstone Certification & Warranty
Given the stature of Touchstone’s in-house gemological department, Touchstone issues its own certification, guaranteeing the authenticity of all gemstones purchased on our industry leading website.
Our digital certificates can be requested when placing your order - Information such as gemstone type, weight, size, shape, colour, clarity, enhancement and origin are included on the certificate.
Timeless Moissanite®
With every purchase of a Timeless Moissanite® over 0.45ct, you will receive a digital certificate of authenticity & warranty via email.
The Timeless Moissanite® lifetime warranty guarantees the optical properties for as long as you own it. These optical properties are:
- colour
- clarity
- luster
- fire
- brilliance
Timeless Moissanite® will cover limited damage resulting in chipping, scratching or abrasions from normal wear and tear (at a minimal handling fee plus shipping) following an inspection by our in-house gemologist. On assessment, Timeless Moissanite® will determine whether or not to repair or replace the gemstone.
Terms and conditions:
- The Timeless Moissanite® warranty is non-transferable and only applies to the original purchaser.
- The Timeless Moissanite® warranty covers changes to the optical properties (colour, clarity, fire and brilliance) of the gemstone.
- The Timeless Moissanite® warranty does not cover damage as the result of abuse or misuse of your gemstone.
- The Timeless Moissanite® warranty does not cover theft or loss of the stone.
Any alterations or treatments to the Timeless Moissanite® by a third party will void the warranty.