28 February 2019
I received my parcel today. Thank you!
The thing that made me happiest was your post it note. What a wonderful personal touch, you are truly a great asset to your business!
Can I please have your managers details – I really think they ought to know how special you are!
All the best,
31 January 2019
The parcel arrived safely this morning.
It looks even better in person than could be caught on camera, it truly is brilliant. Thanks so much.
Have a great day further.
28 August 2018
Oh my goodness my pear cut topaz's arrived and they are just too beautiful 😍😍😍. Thank you so much for being SO fast in responding to my emails, sending invoices and courier. You are just so efficient and I'm very grateful for this. Thank you!!!
I have a client looking for square cut small white/silver topaz, 2mm or 3mm. Have you got these?
Thanks once again 😙
9 July 2018
Thank you so much.
Always a pleasure dealing with you.
Just did the EFT
Pirates Chest Jewellers
19 June 2018
I just want to let you know that your Pretoria branch is amazing, thank you!!! Petra gives great service and together with Karen they make a brilliant team.
3 April 2018
I just wanted to let you know that I got the stones yesterday and they are beautiful!! Thank you!
14 December 2017
Stones have arrived and are beautiful, thank you so much! look forward to doing more business in the near future.
(House of Kallie)
28 November 2017
Please would you still add me to your mailing list, as I don't think this will be the end of my shopping with you. I would love to eventually buy each of my children a stone to give them when they turn 21 (which is some time away, but I like to plan early!).
And a big "Thank you" to you and Neil for being so helpful and accommodating, I do appreciate it very much!
9 November 2017
I am really so thrilled with the service I have received. Thank you for making this such a lovely experience.
25 October 2017
I've just received my first order from you guys and just wanted to comment on how beautiful the gems are, I was pleasantly surprised!
I just wanted to ask as well, for future orders, if I needed a gem of a specific size/colour/etc and it is NOT listed on your site, would I be able to make a custom order for that specific item?
Thank you very much and kindest regards,
30 August 2017
Gorgeous stone!!! I trust your judgement
Thank you 😊😀
Over longer term...please source and keep aside for me your lovely Morganite. In oval...not too pricey. Perhaps for Nov?
14 July 2017
Awesome , thanks for the speedy service.
29 June 2017
Thank you Helen,
Got my gems and they look amazing!!!😍
17 May 2017
I do not have the words to say with regards to your prompt response and service compared to some suppliers.
Prices are excellent may I ask you for photos of the stones as well as an invoice for payment.
14 December 2016
Received them this afternoon.
Thank you for your amazing services
25 November 2016
Many thanks for your friendly and efficient service.
My parcel arrived yesterday and the gem looks beautiful!
28 October 2016
Package arrived. Stones are magnificent.
Thank you very much
28 October 2016
I received the parcel yesterday afternoon. The morganite is exactly what I was looking for!
I want to thank you for the very fast and efficient service... I've been searching and pondering and searching and pondering for the right stone for a few weeks now, so our two phone calls and a couple of e-mails made this transaction and choice an absolute breeze.
Now its on to the next step...finding the right design, haha!
Wishing you all of the best
27 September 2016
Good morning Ladies,
Thank you for outstanding client service!!!!!
As I've said to Brigitte yesterday, I'll be sharing the surprise with my wife on Sunday, after which she'll hopefully make up her mind - being female, don't bet on the latter :-) .
I'm astonished by the trust you place in your fellow human beings!
We'll talk again on Monday.
23 September 2016
Just want to thank you for my parcel. The stones are beautiful, I am very pleased.
9 September 2016
Thank you so much for the stones. They are so beautiful. Love'em.
21 July 2016
I hope you are having blessed day. I have received my parcel. I would like to say Thank you for the present that the students can play with.
Enjoy the day.
11 July 2016
Thank you for the uber beautiful stone, I appreciate.
Justine Barrington Coppin
8 July 2016
Hi Helen just wanted to let you know that I received the Morganite and it is stunning!!
7 July 2016
Received my stones today. You were right they are gorgeous. I am a closet jewellery designer (actually an Electrical Engineer) and will get my stones from you from now on. I used to get from xxx.
4 July 2016
Thank you very much for your assistance and excellent service. I have attached proof of payment.
Manager (Diamond World)
25 May 2016
Thank you kindly for your prompt service, I have just received the package, and the stones are beautiful.
I am sure she will be happy to have some stones to set, and I am sure you will hear from her or myself in the near future.
Pieter Hugo Fourie
10 March 2016
I received the stone, thank you so so much.
And thank you for the gift, I really appreciate your GREAT service !!
Ian van Tonder
18 February 2016
I hope you are having a marvelous day.
Thanks for the stones. They arrived. It is always a pleasure to order from you. Thanks for your help and amazing service.
Enjoy the rest of your day. Have a fantastic weekend.
12 February 2016
Andrea again! How are you?
So I’ve told my friend about your website and she immediately ordered the topaz 10x8mm. Received it the very next day and is soooo happy!
Do you have any blue or white topaz is 6x8mm emerald or octagon cut? I think 10x8mm would be a bit big for me as my fingers are a bit smaller than hers. BTW…she says next time she’s going even bigger ;)
Received the stone yesterday...very quick and good service!!!The stone is beautiful!! . thank you!:-) Just one thing...I was hoping it came with a certificate of authenticity.....did'nt see it with the package...could you send that for me?
28 January 2016
Just gorgeous thank you ! they are really sparkly and beautiful :) :) You really picked nice stones for me .
With the Iolites, the last pic you sent me...the lighter one...that is beautiful. The other twin set you were keeping so long, I still find it a bit dark.
Please look for two more lighter ones similar to the latest one you picked and send me a photo of all three together.
Size does not have to be perfectly matched. as long as they are a bit lighter than the current two that were held aside.
Thanks so much
22 January 2016
Tx Helen, ive my order.
Lovely doing business with you.
Have an awesome day!
6 October 2015
Finally my emails are up and running again!!!
Hope your electricity is sorted already?
Thanks again for all the effort with the sapphire my client is super happy!
Can you please make out the certificate to "Wilhelmina C Beukes" =D
17 August 2015
I just wanted to let you know that the stone has arrived and my wife is very happy with it.
Also, to thank you for your excellent service and advice. It is much appreciated.
10 June 2015
Thank you very much for confirming that payment has been received and relevant information.
Always good to do business with your company.
5 May 2015
Hi there, Just a short note to say I received the parcel today and like always – I am very happy!
Looking forward to business soon. Deon Brits
3 March 2014
Hi Helen, Thank you for the info and update! I will definitely do business with you again, the service has been nothing short of brilliant! I also had the pleasure of speaking with Petra from Pretoria who was as helpful and friendly.
Thank you, Brendon
1 July 2012
I received my package. It looks awesome, Thank you very much!
Have a lovely day!
18 August 2011
I was very impressed with the Touchstone website to begin with. It is extremely professional-looking and easy to navigate. I am usually nervous about buying things like gemstones online, but I was put at ease by the good first impression and also by your affiliation with the GIA, which I know to be a reputable organisation. With respect to the website again, I did sometimes have trouble logging in to my account, but that seems to have been fixed.
I am very happy with the quality and price of the goods I purchased, and also with the quality of your customer service; all of my queries were responded to very quickly and in a friendly manner.
Lastly, I was very surprised and pleased to see that the parcel delivered included a lot of interesting brochures, and was particularly happy about receiving my own mini evaluation chart. I wasn't at all expecting this and I thought it was a very nice, professional touch.
5 October 2011
My name is Rob Mills. I am a crystal/gem hunter in the United Kingdom. I am trying to purchace 8 of your Eilat Stone products from the site. & when coming to fill the shipping data in, have been unable to as you appear not to list the United Kingdom. Does this mean you do not deal with us here? I hope you do! As you are the best company I have found with the best quality of stone. & would like to be able to do business with you.
8 March 2012
Thank you for the stones, they are absolutely beautiful!
I had a aquamarine and small black diamond wedding ring made recently, the lady in Vanderbijlpark that made the ring for me bought the stone from you. I searched the net for the website of the name she mentioned and that is how I ended buying from you.
I am very happy with the stone and the ring, but when I saw the amethyst on the site I knew that I should have rather combined the black diamonds with an amethyst. I cannot wait to take it to her to change it, it is going to be perfect!
My daughter is in love with the white topaz, now she want to have her ring made.