Shipping options

Touchstone uses a number of  fast and reliable courier services to get your gems to you as quickly and economically as possible.

Touchstone uses a number of  fast and reliable courier services to get your gems to you as quickly and economically as possible.

For the majority of our shipping in South Africa we use the 24-48 hour Speed Services counter to counter service.  We also offer door to door delivery service using Courier IT.

If you reside in Johannesburg, Pretoria or Cape Town, our agents may elect to use Fastway Couriers.
All parcels are shipped using a waybill system, allowing tracking for peace of mind.

In all cases delivery will require the purchaser or party elected by the purchaser, at the time of purchase, to sign for the goods and provide a valid ID document, as proof of identity (the ID number will be recorded against the receipt as proof of delivery).

Speed Services Shipping - R90.00 ex Vat

Fastway Couriers - R45.00 ex Vat

RAM Couriers - R150.00 ex Vat

Standard delivery time is 1-3 days and all packages are fully insured.

Please note: Speed Services cannot deliver to PO Box addresses, they will deliver to any Post Office Counter nationwide.

All parcels are shipped using a waybill system, allowing tracking for peace of mind.

In all cases delivery will require the purchaser or party elected by the purchaser, at the time of purchase, to sign for the goods and provide a valid ID document, as proof of identity (the ID number will be recorded against the receipt as proof of delivery).

Please note: Speed Services cannot deliver to PO Box addresses, they will deliver to the post office counter where your PO Box resides.

Availability

All gems that are in stock will be shipped within 24 hours once payment has been received, Monday through to Thursday excluding public holidays.  Fridays on special request only

All parcels are fully insured.

Damaged Packages

Please refuse delivery of damaged or opened packages. Insurance is null & void if you accept a damaged package.

Additional Information for Non RSA shipments

In many countries (not RSA) properly declared shipments are subject to custom charges and tax. Registered Mail takes longer but usually avoids additional fees. We are happy to send via Speed Services / Fedex, but please keep in mind that we have no control over extra charges occurring in your country. The buyer is responsible for any customs, tax and duties in their country, and additional insurance may be required if the destination has been flagged by our shipper as a possible crime risk zone.
 You may also contact us for any special arrangements.

More Questions?  Contact us

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