Gemological Authenticity Certificates
Given the stature of Touchstone’s in-house Gemological Department, Touchstone issues its own certification, guaranteeing all gemstones purchased on our industry leading website.
Touchstone Gems offers a Limited Lifetime Warranty on all Synthetic Moissanite gemstones that are larger or equal to 4mm in diameter.
This Limited Lifetime Warranty covers optical properties of the moissanite stone including brilliance and fire. This Warranty does not include damage or defects as a result of abuse, misuse, excessive heat, or theft of your moissanite gem. Any moissanite gemstone that has been altered in anyway by third parties will not be covered.
Touchstone will replace or repair any item covered by the Warranty, at no charge to the customer, on receipt of the damaged item and Digital Certificate following an inspection by our inhouse gemmologist.
The Limited Lifetime Warranty is effective as of the date of purchase.
While Moissanite is extremely durable, it like all fine gemstones, is not indestructible. Therefore, care should be taken to avoid sharp blows when wearing any piece of fine jewellery.
Our Gemological Authenticity / Valuation Certificates can be requested when placing your order - Information such as gem type, weight, size, shape, colour and clarity is included on the certificate.
If you require any further details on our certification, please contact our friendly customer support department at firstname.lastname@example.org
For total piece of mind, independent gemological certificates from EGL and GIA South Africa can be obtained at your own cost.
Please request an EGL Brochure with your purchase. EGL have offices in Johannesburg and Cape Town.
Tel: (021) 419 8828
Fax: (021) 425 8092