About us

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Who are Touchstone Gems?

Touchstone Gems is a wholly owned South African gemstone manufacturer and wholesaler, and is part of an integrated coloured gem and jewellery manufacturing operation. Our South African business is primarily a wholesale operation.  In addition to operations in Thailand and the USA we have regional agencies countrywide and retail jewellers across Southern Africa.  

Professionalism and Experience You Can Trust

Touchstone Gems manufacturing operation is in Chanthaburi, Thailand, and over the past 30 years we have sold more than 20, 000,000 gemstones to satisfied customers around the world. We have an international team of gem experts devoted to sourcing  the finest quality rough and on occasion cut gemstones at the best possible prices. Our location in South East Asia, as one of the worlds major centers  for the cutting and trading of coloured gemstones, means we have ready access to a fantastic range of gems from traditional sources such as Thailand, Cambodia, Myanmar , China, Sri Lanka, India and Brazil, as well as exciting new finds coming out of Tanzania, Kenya, Nigeria  and particularly  Madagascar.

Our online store offers quality gems at very attractive prices because we buy close to the source, eliminating many middlemen in the supply chain. Whether our gems are cut by our own skilled cutters or by the master craftsmen of Chanthaburi, you can be sure that the gemstone you buy from us will be of outstanding value.  Customer satisfaction is our  priority, while forging sustainable relationships with our customers, built on trust, quality, value for money and ethical trading practices.

Touchstone Gems Commitment to Our Customers

  1. All the gems we sell are accurately described to the very best of our knowledge with respect to type, size, weight, shape, colour, clarity and place of origin. We fully disclose all gemstone treatments.
  2. All photographs are of the specific gemstone offered for sale (unless where specified as a generic photo). All photos are untouched and taken under daylight source.
  3. We offer a no questions asked, return policy, through our 30 day inspection period (we are however unable to refund the cost of shipping and any credit card processing charges as levied to us).
  4. All payment and credit card information is handled on a secure (SSL) page by virtual merchant services. We have no access to your credit card or financial information, and no customer information is stored on our website.
  5. We will never sell your email address, browsing patterns, or any other personal information.